Where The Music's At

Yes, we are hiring for the 2025 concert season! Apply HERE today! 

• Personal chairs of any kind
• Weapons of any kind
• Alcohol
• Illegal drugs/substances
• Glass containers
• Cans
• Coolers of any kind
• Bags that are not clear
• Laser pointers
• Animals (except service animals)
• Fireworks
• Spiked jewelry
• Chains
• Frozen water bottles and flavored water
• Drones
• Aerosol sprays 
• Metal koozies

*Please Note: These policies are subject to change based on the show. Any item that may pose a threat to other guests, employees or our performers will not be allowed.

• CLEAR plastic/vinyl tote bags no larger than 12” x 6” x 12”
• Small clutch bags (6” x 9”) – these do not need to be clear
• Blankets and Tarps
• Binoculars
• Bug Spray and Sunscreen – non-aerosol only please
• Food Items – (1) 1-gallon clear bag/person
• Water – Up to one (1) 1-gallon factory sealed bottles/person - refill your bottles for free at the YETI water refill stations in the north and south plazas
• Clear, empty Nalgene bottles
• Umbrellas* (36" or shorter) *Umbrellas not permitted for all shows. Subject to change
• Cameras – nonprofessional only, no detachable lenses

If you plan to park at the venue, you will need to purchase one parking pass per vehicle. Parking options start at $20 per vehicle for general parking if purchased online in advance. Parking passes starting at $25 can also be purchased with a credit card on the day of the show. To reserve a parking space, click here.

For accessible parking information, click here.

Get all the info you need on our KNOW BEFORE YOU GO page. 

The Box Office is open on show days beginning at 12pm and on Fridays from 12pm-5pm. 

*our box office is currently closed until the first show of 2025

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event. 

All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap. 

You’ll need a valid ID for events with age restrictions, and to drink alcohol. Any of these will get you in: A state-issued ID or driver’s license Current US Government or military ID An official passport We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.

You can’t get a refund, but you can sell your tickets to another fan via your Live Nation account. Click here to find out more. 

If your show was canceled, you'll be notified ASAP about a potential reschedule. Refunds will be available at the point of purchase.

Will call tickets are available for pickup at the box office located next to the main gate. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000. 

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

You’ll have to talk to wherever you bought the tickets from to change ownership. If you’re a radio contest winner, guest of someone in the band, or a VIP, touch base with your original contact and they’ll talk to us about any changes.

Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.

Yes, but only in the lawn and plazas. We ask that you consider the people around you when smoking, and don’t smoke in the reserved seating areas. Please refrain from smoking near or in the family area in the lawn, it is not permitted. 

Yes, as long as it’s a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses, without a valid media pass.

The lawn is always first come, first served. You might see a row or seat number on your lawn ticket – this is just for tracking purposes. Be considerate of other concertgoers, do not take more space than what is needed for your crew! 

If you would like a lawn chair for the show, you may rent one from Ruoff Music Center. Personal lawn chairs are not permitted inside the venue. You can purchase a lawn chair rental online in advance via Ticketmaster or on show day at a lawn chair stand. We recommend reserving your chair in advance as availability is limited on the day of the show. To reserve your lawn chair, click on "Upgrades Available" and select "Lawn Chair Rental" or click HERE.

If you would like a lawn chair for the show, you may rent one from Ruoff Music Center. Personal lawn chairs are not permitted inside the venue. You can purchase a lawn chair rental online in advance via Ticketmaster or on show day at a lawn chair stand. We recommend reserving your chair in advance as availability is limited on the day of the show. To reserve your lawn chair, click on "Upgrades Available" and select "Lawn Chair Rental" or click HERE.

If you lose an item while you are at an event- you can visit our Guest Services information booth located in the middle of the main or east ticket gates to see if it has been turned in. If you are looking to find a lost item, please call 317-776-8181 during business hours. 

REASONABLE tailgating will be permitted from the time the lots open until the time that the gates open. Once the gates open, guests that have been on-site prior to the gate opening time will be asked to head inside the venue.

• Underage drinking is not permitted and will be policed.
• For guests that arrive after the gates are open - we will allow a reasonable amount of time (approx. 30 minutes) for guests to gather items, hang out with friends and head into the venue.
• Exercise good judgement, avoid dangerous activities and be aware that there are consequences for raucous behavior in the lots.
• Charcoal grills are not permitted.
• Ensure that enough room is available in the parking aisles so that in the event of an emergency, we can get the appropriate equipment through.

Finally, our guests show up to enjoy their experience; they want to hang out with friends and have a good time and we want that too. That’s part of the summertime fun. However, we want and need to avoid people getting overly intoxicated. Any guest displaying signs of intoxication will not be permitted through the ticket gates.

Camping is available for Dave Matthews Band on Friday, July 11 and Saturday, July 12. Get more info on camping HERE.

Yes, your bag will be searched when you enter. You have the right to refuse a bag search, and we have the right to refuse entry. If you have any items that aren’t allowed in the venue, put them back in your vehicle.

To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag.

Ruoff Music Center opened on May 20, 1989 with Sandi Patti. Our venue has had several name changes over the years including Deer Creek Music Center, Verizon Wireless Music Center and Klipsch Music Center!