Accessibility

Ruoff Music Center strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us at (317) 776-8181.

 

ARRIVAL & ACCESSIBLE ENTRANCES:

The west entrance and VIP Club entrance to Ruoff Music Center are fully accessible. If you require an accessible entrance, please use the west entrance and a member of the guest services staff can assist you to the accessible seating area. 

 

RESTROOMS:

Accessible restrooms are located in the north, south, and southwest plazas.  There are also accessible family restrooms in the southwest plaza.

 

CONCESSION STANDS: 

Concession stands in the north and south plazas are accessible. If you need assistance, please ask a staff member. There is a guest services stand at the main gates at the west entrance.

 

TICKETING: 

Tickets located in our accessible section can be purchased online at RuoffMusicCenter.net. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. 

For Accessible seating at Ruoff Music Center, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. Please be advised that day of show accessible seating is done on a first come, first served basis, and our accessible seating area can reach capacity early.

 

LAWN: 

Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility.  There are pathways in between each section of the lawn.

 

ACCESSIBLE PARKING: 

There is accessible parking in the west parking lots. If you need accessible parking, parking staff will direct you. Please be aware that space is limited. To park in an accessible parking space, you will need a valid, state-issued accessible placard or license plate and a venue parking pass. Parking passes can be purchased online via RuoffMusicCenter.net in advance or on the day of the show with a credit card when you arrive at the parking lots. Options start at $20 per vehicle for general accessible parking if you buy online in advance. Accessible spaces are limited and first come, first served. Our parking crew will work to accommodate you if all accessible spaces are full. Dropping off fans near the gates prior to parking is also allowed.

 

MEDICATION NEEDS: 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

 

DIETARY NEEDS: 

Ruoff Music Center takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. Guests are allowed to bring in outside food in a clear, 1 gallon ziploc bag.

 

SERVICE ANIMALS: 

At Ruoff Music Center, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

 

SIGN LANGUAGE INTERPRETATION:

Ruoff Music Center offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by email to juliecooper@livenation.com or by phone at 317-776-8181 and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.  Accommodations will be made in or around the same section as the purchased ticket.

 

ASSISTIVE LISTENING DEVICES

Assistive Listening Devices (ALDs) technology in Ruoff Music Center is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the west information booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.

• Connect to Wi-Fi network Free_Fan_Wifi
• Download the Listen Everywhere app via the App Store
• Connect to the audio channel in the app 
• Enjoy the show! 
• Using this app will work in any area of Ruoff Music Center

 

MOBILITY DEVICE STORAGE:  

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information. 

 

SENSORY BAGS: 

Our sensory bags are designed to help various sensory needs in both adults and children. To check out a sensory bag, please visit our guest services booth, located at the West Gates. Our sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more! For more information, please click HERE. Ruoff Music Center is a KultureCity Certified Sensory Inclusive Venue, please visit our Guest Services booth for more information.

For accessibility questions during a show, guests can request to speak with Ruoff’s Accessibility Coordinator.  Any Ruoff Music Center crew member with a radio can contact the coordinator.