Ruoff Music Center Frequently Asked Questions (FAQs)
Venue & Box Office Information
12880 E. 146th St., Noblesville, IN 46060
A complete listing of events can be found HERE.
Venue Phone number – (317)-776-8181
Venue Address - 12880 E. 146th St., Noblesville, IN 46060
The Box Office is open on show days beginning at 12pm and on Fridays from 12pm-5pm. Our box office is located at the west gates.
*our box office is currently closed until the first show of 2026
All main concession stands take Visa / MasterCard / Discover and American Express. Official Artist Merchandise (Merch Shop) stands accept credit cards, debit cards, and Apple Pay. We are a cashless venue.
We’re a cash-free venue. If you arrive without a debit or credit card, head to an information booth at either of our main entrances and they’ll exchange cash for card (for free).
The venue has a variety of delicious food and beverage options available for purchase. Please note that items and pricing are subject to change from event to event.
Concessions are located throughout the venue in each plaza.
Restrooms are located inside of the North and South Plazas, East Plaza at the East Gate entrance. Family restrooms are located in the South Plaza. VIP Club ticket holders and season pass holders can access private restrooms inside the VIP Club located in the South Plaza. Premier Club ticket holders can access private restrooms in the Premier Club. AAA Tailgate Lounge tickets holders can access private restrooms in the AAA Tailgate Lounge. Green Room tickets holders can access private restrooms in the Green Room.
Outside: portable restrooms are located outside of both gates and in the parking lots. (subject to change)
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our Guest Services station outside of the main gate and they will give you an alternative to our metal detectors. More information can be found HERE.
Tickets & Entry
There are a total of three entrance gates to the facility. East and West gates are available for use regardless of the ticket type. There is a Fast Lane at the West Gates. You must have your Fast Lane pass to utilize this specific line. The VIP Club has a separate entry gate located off of 146th St. at Gate 1A which is located in between Gate 1 and Gate 3 (across the street from PMG). You must have VIP Parking to park in this lot. If you purchased the VIP Club and do not have VIP Parking, you can park in the lot you paid for and walk to this entrance. Overnight camping is not allowed.
Please report any lost or stolen ticket to Ticketmaster as soon as you are aware they are missing from your account. If you need addition assistance accessing your ticket during the event, guests can visit the box office.
Ruoff Music Center does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (317) 829-5147. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Will call tickets are available for pickup at the box office located next to the west (main) gate at. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. Digital tickets can be transferred to the other members of your party through Ticketmaster. Click HERE to find out more.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
VIP Club provides amenities to VIP patrons. There are private restrooms, a private bar, and select food and beverage options available to guests who purchase the VIP Club upgrade.
Please contact our Premium Seat Sales department at (317) 829-5147 for further questions.
Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Merchandise will be available for all concerts at each of our Concert Gear booths located in the north and south plazas. More Concert Gear booths are located at the east and west plazas near the entrances. Additional stands will be located in the blue lot in our west parking lot on select shows. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes. Artists may sell VIP experiences separately.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.
You’ll have to talk to wherever you bought the tickets from to change ownership. If you’re a radio contest winner, guest of someone in the band, or a VIP, touch base with your original contact and they’ll talk to us about any changes.
Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.
You’ll need a valid ID for events with age restrictions, and to drink alcohol. Any of these will get you in: A state-issued ID or driver’s license Current US Government or military ID An official passport We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.
Parking & Transportation
If you plan to park at the venue, you will need to purchase one parking pass per vehicle. Parking options start at $20 per vehicle for General Parking when purchased online prior to the day of the show. General Parking is $25 per vehicle upon arrival at the venue on the day of the show, and we accept credit/debit or Apple/Google Pay only; no cash. To upgrade your night, Premier, VIP or Reserved Parking can be purchased.
Premier Parking – Includes a parking spot within close walking distance to the ticket gates and expedited exit after the show! Limited number of spaces. Enter the parking lot through Gate 1 off of 146th St. and Boden Rd, Gate 2 off of Boden Rd. or Gate 4 off of 146th St.
VIP Parking – Easy, up-front parking that is close to the gates or VIP Club entrance. Access to the VIP Parking Lot is located on 146th St. at Gate 1A which is located in between Gate 1 and Gate 3 (across the street from PMG).
Reserved Parking – Park closer to the east gates upon arrival! Enter our lot through Gate 4 off of 146th street to enter the Reserved Parking lot.
Limo and Oversized Parking – The Limo/Oversized Lot includes access to park large vehicles. To access the Oversized Parking lot enter Gate 1 off of 146th St. and Boden Rd. or from Gate 2 off of Boden Rd.
Parking lots will generally open one hour prior to our scheduled gate time. Gate times vary, but are usually one hour prior to show time. Please check the specific event page or the venue's social media channels on show day as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned away and told to return when the parking lots open.
Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via www.livenation.com or on site at the venue.
Premier Parking:
Includes: A parking spot within close walking distance to the ticket gates and expedited exit after the show! Limited number of spaces. Enter the parking lot through Gate 1 off of 146th St. and Boden Rd, Gate 2 off of Boden Rd. or Gate 4 off of 146th St.
Reserved Parking:
Includes: Park closer to the east gates upon arrival! Enter our lot through Gate 4 off of 146th street to enter the Reserved Parking lot.
VIP Parking:
Includes: Easy, up-front parking that is close to the gates or VIP Club entrance. Access to the VIP Parking Lot is located on 146th St. at Gate 1A which is located in between Gate 1 and Gate 3 (across the street from PMG).
For most events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however it does have a shorter line that enters before general admission. Fast Lane entrance is located at the west gates.
Buses, limos, and town cars are considered oversized vehicles and will be charged oversized vehicle parking fee if they will remain on site during the event. Buses dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event.
The venue will not issue refunds and bares no expense that will be incurred due to non-admittance. *Subject to change based on event* Prices vary based on event and can be purchased in advance at livenation.com.
Motorcycles can park in the west parking lot located at Gate 1.
The venue does not allow camping or overnight parking of any kind. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
REASONABLE tailgating will be permitted from the time the lots open until the time that the gates open. Once the gates open, guests that have been on-site prior to the gate opening time will be asked to head inside the venue.
- Underage drinking is not permitted and will be policed.
- For guests that arrive after the gates are open - we will allow a reasonable amount of time (approx. 30 minutes) for guests to gather items, hang out with friends and head into the venue.
- Exercise good judgement, avoid dangerous activities and be aware that there are consequences for raucous behavior in the lots.
- Charcoal grills are not permitted.
- Ensure that enough room is available in the parking aisles so that in the event of an emergency, we can get the appropriate equipment through.
Finally, our guests show up to enjoy their experience; they want to hang out with friends and have a good time and we want that too. That’s part of the summertime fun. However, we want and need to avoid people getting overly intoxicated. Any guest displaying signs of intoxication will not be permitted through the ticket gates.
If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Ruoff Music Center does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.
Use the Rideshare Gate 2A, located just north of the intersection of Boden/146th Street. Let our police and parking staff know you're dropping off/picking up and they'll show you the way. When picking up, arrive 45 minutes before the end of the show. For taxis and rideshare, please use the Rideshare Gate 2A.
Permitted & Prohibited Items
- CLEAR plastic/vinyl tote bags no larger than 12” x 6” x 12”
- Small clutch bags (6” x 9”) – these do not need to be clear
- Blankets and Tarps
- Binoculars
- Bug Spray and Sunscreen – non-aerosol only please
- Food Items – (1) 1-gallon clear bag/person
- Water – Up to one (1) 1-gallon factory sealed bottles/person - refill your bottles for free at the YETI water refill stations in the north and south plazas
- Clear, empty Nalgene bottles
- Umbrellas* (36" or shorter) *Umbrellas not permitted for all shows. Subject to change
- Cameras – nonprofessional only, no detachable lenses
- Personal chairs of any kind
- Weapons of any kind
- Alcohol
- Illegal drugs/substances
- Glass containers
- Cans
- Coolers of any kind
- Bags that are not clear
- Laser pointers
- Animals (except service animals)
- Fireworks
- Spiked jewelry
- Chains
- Frozen water bottles and flavored water
- Drones
- Aerosol sprays
- Metal koozies
*Please Note: These policies are subject to change based on the show. Any item that may pose a threat to other guests, employees or our performers will not be allowed.
To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag.
Guests are permitted to bring in one factory sealed water bottle each. This policy is subject to change based on artist requests or safety considerations. Refillable aluminum and/or plastic water bottles up to one gallon in size are permitted but must be empty upon entry into the venue. Camelbacks are not permitted. Water refill stations are located in the north and south plazas.
YETI Hydration Stations
Refill your bottles and cups for free at the YETI water refill stations in the north and south plazas. Join YETI and Live Nation's efforts to reduce waste and stay hydrated.
Refill your bottles and cups for free at the YETI water refill stations in the north and south plazas. Join YETI and Live Nation's efforts to reduce waste and stay hydrated.
If you would like a lawn chair for the show, you may rent one from Ruoff Music Center. Personal lawn chairs are not permitted inside the venue. You can purchase a lawn chair rental online in advance via Ticketmaster or on show day at a lawn chair stand. We recommend reserving your chair in advance as availability is limited on the day of the show. To reserve your lawn chair, click on "Upgrades Available" and select "Lawn Chair Rental" or click HERE.
Signs larger than 8.5" x 11" in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist. Flags are not allowed in the venue.
Generally cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.
Strollers are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.
At Ruoff Music Center, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Ruoff Music Center does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Yes, but only in the lawn and plazas. We ask that you consider the people around you when smoking, and don’t smoke in the reserved seating areas. Please refrain from smoking near or in the family area in the lawn, it is not permitted.
Yes, as long as it’s a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses, without a valid media pass.
If you would like a lawn chair for the show, you may rent one from Ruoff Music Center. Personal lawn chairs are not permitted inside the venue. You can purchase a lawn chair rental online in advance via Ticketmaster or on show day at a lawn chair stand. We recommend reserving your chair in advance as availability is limited on the day of the show. To reserve your lawn chair, click on "Upgrades Available" and select "Lawn Chair Rental" or click HERE.
Amenities, Special & Accessibility Services
Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click HERE.
If you are interested in purchasing a box, season seats, or club access for the season, please contact our PSS department at (317) 829-5147. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Email: RuoffMCevents@livenation.com | Phone: (317) 829-5147
Ruoff Music Center offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.
Please make your request by email to juliecooper@livenation.com or by phone at 317-776-8181 and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. Accommodations will be made in or around the same section as the purchased ticket.
Please click HERE for more information about accessibility services. Ruoff Music Center strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.
If you need assistance while at an event, please alert any staff member wearing the bright yellow How May I Help You shirts! You can also visit the Information Booths located at both gates.
First Aid is located in the North Plaza by the restrooms. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the North Plaza First Aid station and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
If you lose an item while you are at an event- you can visit our Guest Services information booth located in the middle of the main or east ticket gates to see if it has been turned in. If you are looking to find a lost item, please call 317-776-8181 during business hours.
Ruoff Music Center participates in a venue wide recycling and composting program. You will find recycling (blue) and compost (green) bins located throughout the venue - these efforts are super important to us! Our sustainability team is onsite during shows to assist and provide more information. Please recycle and compost where possible!
Yes! Breastfeeding and pumping mothers may utilize our First Aid Trailer, conveniently located in the North Plaza, which offers a private and comfortable space.
Can I bring a breast pump and related supplies into the venue?
Yes. Necessary pumping supplies are permitted. All bags and items must be searched by security staff prior to entry, in accordance with venue security procedures.
Do pumping supplies need to fit within standard bag policies?
Medical and childcare-related items, including pumping supplies, are permitted and do not need to follow the standard bag policy; however, they are still subject to security screening upon entry.
If you need additional assistance on the day of your event, please visit Guest Services or the First Aid Trailer.
Camping is available for Dave Matthews Band on Friday, June 26 and Saturday, June 27. Get more info on camping HERE.
Policies & Safety
In the event of an emergency while on site - Ruoff Music Center has trained paramedics to assist with any medical issues. First aid is located in our North Plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up-to-date on any dangerous weather or potential crowd related issues. In some instances, fans may be asked to return to their vehicles for their safety.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to ejection or denied entry with no refund. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason.
Re-entry is not permitted at Ruoff Music Center. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Ruoff Music Center offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.
The lawn is always first come, first served. You might see a row or seat number on your lawn ticket – this is just for tracking purposes. Be considerate of other concertgoers, do not take more space than what is needed for your crew!
Yes, your bag will be searched when you enter. You have the right to refuse a bag search, and we have the right to refuse entry. If you have any items that aren’t allowed in the venue, put them back in your vehicle.